GENERAL EMERGENCY REPORTING: 107 OR 021 480 7700
For all fault reporting visit the City of Cape Town online fault logging system. It is very easy to use and the city is extremely responsive.
Click here to create a service request
SMS Fault logging: 31220
Customer Call Centre
Telephone
0860 103 089
General email
contact.us@capetown.gov.za
Accounts email
accounts@capetown.gov.za
| Emergency | Contact details |
|---|---|
| Alcohol and drugs | 24 hour telephone hotline: 0800 435 748 (0800 HELP 4 U) |
| Fires, floods, rockfalls and other environmental emergencies | Report any emergency to 107 from a landline 112 (toll-free) 021 480 7700 from a cellphone. |
| Fraud hotline | Telephone: 0800 323 130 |
| Illegal occupancy / land invasion | 24 hour hotline: 021 596 1999 |
| Stompie Hotline: | Report people throwing cigarette butts out of their car windows. Telephone: 021 480 7715 |
| Type | Contact details |
|---|---|
| Electricity faults – City of Cape Town | Telephone: 0860 103 089 SMS your fault to: 31220 (free SMSes do not apply) Email: power@capetown.gov.za |
| Electricity faults – Eskom supply area | Electricity call centre: 0860 037 566 Email: western@eskom.co.za |
| Cable theft | Telephone: 0800 222 771 |
| Land invasion (squatter control) | Emergency telephone: 107 Direct telephone: 021 596 1999 |
| Roads and stormwater (potholes / flooding / fallen trees / open manholes / chemical spills) | Telephone: 0800 656 463 Email: Transport.Info@capetown.gov.za |
| Street people | Toll-free telephone: 0800 872 201 |
| Traffic signal faults | 24 hour telephone: 0800 656 463 |
| Vandalism | Telephone: 021 480 7700 |